Overview

Thank you for shopping with Medigah London Hair. We appreciate your business and want to ensure that you have a satisfying experience with our products. Please review our refund and return policy carefully before making any purchases. By placing an order on our website, you agree to abide by the terms outlined below.

1. Returns or Exchanges

We do offer and accept returns or exchanges within 48 hours after receiving any products purchased through our website. For all returns, contact our customer care desk mlhcustomers@gmail.com Kindly note that that shipping cost to return a product will be paid by the customer.

2. Damaged or Defective Products

In the rare event that you receive a damaged or defective product, please contact our customer service within 48hrs of receiving your order. We may require photographic evidence of the damage or defect to assess the situation.

3. Order Cancellation

Once an order is placed and confirmed, it cannot be canceled or modified. Please ensure that your order is accurate before completing the checkout process. Once the checkout process is completed. You can follow the refund and return policy or contact our customer care

4. Incorrect Shipments

If you receive an incorrect item in your order, please notify us within 48hrs of receiving the shipment. We will investigate the issue and provide instructions on how to return the incorrect item. We will then ship the correct item to you at no additional cost.

5. Product Descriptions

While we strive to provide accurate product descriptions and images on our website, we do not guarantee that they are free of errors. If you receive a product that does not match its description, please contact our customer service for further assistance.

6. Contacting Customer Service 

For any inquiries or concerns related to your order, please contact our customer service team at mlhcustomers@gmail.com or +254742283593. Our team will be happy to assist you within our business hours.

By making a purchase on our website, you acknowledge and agree to abide by this refund and return policy. Medigah London Hair reserves the right to update or modify this policy at any time without prior notice.

Thank you for choosing Medigah London Hair.